Terms & Conditions

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Terms & Conditions

Kensington Pickleball Club (KPC) is committed to safeguarding and promoting the well-being of customers and players. Everyone associated should show respect & understanding for our customers and always act with the customer’s best interests in mind.

GENERAL TERMS

• Dogs are not permitted on courts

• Riding of bicycles, skateboards and scooters is strictly prohibited on any premises.

• All players and visitors must adhere to all notices, signs and information intended for the safety of you and others

• Users are responsible for ensuring that the behaviour and noise level do not disturb other users of the courts or surrounding areas. Users must also dispose of any rubbish or waste materials.

• Any individuals/groups behaving in any way deemed by KPC to be abusive, vulgar, racist, sexist, defamatory, sexually orientated or obscene or which will harass, distress, embarrass or inconvenience any person (including staff) or which might restrict or inhibit the use and enjoyment of the facilities by any person will be asked to vacate the Centre and grounds.

• Personal items should not be left unsupervised at the premises at any time.  KPC accepts no responsibility for items lost, stolen or damaged on the premises. If you suffer an injury on our premises, it is your responsibility to report it to a member of staff immediately.

• KPC will not accept liability for any injuries incurred during play or visit at any of our venues.

• It is the individual’s own responsibility to make their own first aid arrangements, such as the provision of a first aid kit, there is no legal requirement for the Club to provide first aid facilities.

• Players must inform KPC of any medical condition or disability that may be relevant to the person booked into an activity. Players must also notify us of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion. It is our policy to include any such individuals within the scheduled programmes wherever possible, but we reserve the right to refuse the booking if we are unable to accommodate the requirements of any individual.

• Appropriate sporting attire should be worn on the court and shirts must be worn at all times.

• KPC does not accept any liability for closures of the venue outside our own control.

GROUP COACHING: JUNIOR COACHING

• All children booked onto junior courses and camps are fully supervised, but we cannot supervise children using the courts at other times.

• All children booked onto junior courses and camps must bring appropriate weather protection to the tennis court at the beginning of the session. They are not permitted to leave the court without permission from the coach.

• Permission for children to be released and go home alone must be given in writing. If written permission is not received and contact cannot be made with a parent/guardian, we will keep the child until they are picked up or contact is made. We reserve the right to charge for this supervision at the rate of £20.00 for every 30 minutes.

• Parents/guardians are responsible for informing the Club of any special care needs or medical conditions that could affect their child’s safety at the club and supplying all needed supplies for their child. 

INDIVIDUAL COACHING

• Individual coaching sessions are arranged directly with the admin team who are exclusively responsible for managing these sessions.

• Coaching sessions are with KPC coaches only.

• Coaches are responsible for attending any session arranged.

• Payments must be prepaid directly to KPC by bank transfer before lessons begin.

• Clients are responsible for their own safety.

New Member Referral Program (Recommend A Friend):

1. This offer cannot be combined with any other deals at KPC

2. To participate in the program, the referee must be an active Gold or Family annual member of KPC. They must have been a member for at least one calendar month.

3. New referrals are eligible only if they have never held an annual membership with KPC in the past.

4. To claim credit, the referee must submit their friend's details and a screenshot of their account profile via email within 14 days of the friend starting their annual membership.

5. Only one existing member can link to a new member for credit. Multiple existing members cannot claim credit for the same new member referral. This is decided on a first-come, first-credited basis.

6. If the referee's account has been annulled, they are not eligible to receive credit.

7. Credit will be applied to the referee's account only after all the terms above are met and after their friend's first full month of annual membership. For more information on annual memberships, please refer to the membership terms and conditions.

COURT BOOKING

• Courts can only be booked by members of KPC

• KPC prohibits coaching from taking place on courts booked through the KPC website or app. Any non-KPC coaches who are found to be coaching whilst using courts booked through the Kensington tennis app/website will be removed and their membership cancelled without refund.

MEMBERSHIPS

General:

• Gold, Family and Racquets membership options are prepaid for the full calendar year.

• Membership renewal is automatic. For cancellation of automatic renewal, please email info@kensingtonpickleballclub.co.uk two months before your renewal date.

• Cancellation before the term ends incurs two months membership fees.

• Payment: Membership subscriptions are payable annually in advance, with the option of monthly payment. Members choosing to pay monthly are committing to pay 12 monthly instalments. Payments must continue throughout the membership year unless the balance is paid in full at the start. Payments for all membership types can be made online using credit/debit cards.

• Membership freezing or pausing is not an option available under any circumstances.

• Members cannot downgrade their membership tier once started.

• If a time becomes unavailable KPC accepts no responsibility as we operate on a first come first serve basis. 

• Membership benefits are listed on the membership page of this website.

• Membership Application: KPC reserves the right to reject a membership application if they have a suitable reason to do so. An explanation would be given in this instance.

•  Breach of Terms and Conditions: Should a member be found in breach of any of the terms and conditions outlined within this document, the Club reserves the right to cancel membership without any notice or refund.

COACHING

• ALL coaching sessions cancelled less than 24 hours before are not eligible for a refund. This is at the discretion of the coach and facility manager.

CANCELLATIONS

Private lessons

24 hours' notice for all cancellations

Court bookings

24 hours' notice for all cancellations

Open play

24 hours' notice for all cancellations

CANCELLATIONS MADE BY KENSINGTON PICKLEBALL CLUB 

• Any decision to cancel a session due to rain is based on the extent to which courts are affected and in the case of young players, if the rain is likely to be a significant distraction or result in a bad experience. Some sessions go ahead in the rain.

• Although the courts may be open, and lessons scheduled to go ahead, weather conditions can be unpredictable. Each player (or guardian in the case of a minor), has the responsibility to decide if it is safe for them to play in any given weather condition. The decision to play falls solely on the player (or guardian of a minor player). Any injury that comes from deciding to attend a lesson given by KPC is the sole responsibility of the player/guardian. KPC is not liable for any such injuries.

• If the weather forecast before the session is poor, any decision to cancel will be made by the Admin team as late as it is reasonably possible. KPC has the right to decide what the resolution will be for a lesson cancelled in full or in part due to weather (credit, rescheduling or other). All decisions made by KPC are final.

• Whenever possible, customers will be sent an email and/or text message once a decision to cancel has been made. As a last resort customers should call the Admin team for an update. Our overall intention is for as many sessions as possible to go ahead.

• If the participant is absent from a session for a reason other than KPC cancelling the session due to adverse weather, they are choosing to forfeit the time.

CLASSPASS

• All users of ClassPass are subject to the Terms and Conditions set forth by ClassPass.

• It is ClassPass' / the users' responsibility to manage all bookings made through the ClassPass app or website. 

• KPC cannot be held liable for any injuries sustained by ClassPass users who choose to use our services. For further information, please refer to the section "Cancellations Made by KPC," specifically point #2.

COVID-19 GUIDELINES

• All visitors and players are advised to adhere to government guidelines and measures.

• We reserve the right to refuse admission to those not adhering to the guidelines and measures put in place to protect you.

COMMUNITY

• For details concerning KPC and community initiatives please email info@kensingtonpickleballclub.co.uk

FEEDBACK

• Any feedback/complaints associated with KPC should be directed to the Management via e-mail (info@kensingtonpickleballclub.co.uk).